Instructions for ShotKam Repair - Int'l
Step 1: Confirm you are eligible
Before mailing in your ShotKam, you must have received authorization from a ShotKam Representative to return it for servicing.
Note: your warranty status will be voided if any water damage is found (Warranty Policy here).
Step 2: Mailing in your ShotKam
Please print out and complete our Return Authorization Form (click here). Then, mail us the following at your convenience:
- Your ShotKam tube only. Important: No bracket, case, or accessories - only the camera tube. Please keep the orange cap on for lens protection and a piece of bubble wrap or newspaper around the camera tube will be enough protection.
- Printed and completed Return Authorization Form inside the package. Ensure your name is on the outside of the package, and ship it to our Return Center in Florida:
ShotKam RPL-NOTUW
6590 East Rogers Circle
Boca Raton, Florida 33487
United States
+1 (855)-473-5227
We recommend your local postal service or another courier that is convenient for you (except DHL). Do not ship with DHL as they cannot ship our product. Please ship uninsured; the lithium-ion battery does not need to be declared as a dangerous good since it is under the threshold for declaration.
Step 3: Tracking your package
Be sure to keep a record of your tracking number and shipment details so that you can track your package. We will email you within 24 hours of receiving your package, then have a solution within 3-5 working days.
FAQ:
- Do you have other Return Center locations? No, we only have one Return Center, located in Florida, USA. We do not have any international centers, but gladly accept packages from most countries.
- How long does the repair process take? Once we have received your ShotKam, you will get an email confirmation from us. Our repair process takes 3-5 business days.
- Can I mail in my ShotKam for repair without approval? No, if we have not emailed you return instructions, then your return will not be serviced.
- Why do the instructions say to ship "uninsured"? This is simply to minimize the return shipping cost. We find that FedEx and the local post are reliable; in the rare case a ShotKam is lost in transit and uninsured, our Shipping Manager will open a case with the courier. If the package is deemed as "lost," then we will proceed with the refund or repair that it was being sent in for.
