Instructions for ShotKam Diagnosing Under Warranty- Int'l
Step 1: Confirm you are eligible
Before mailing in your ShotKam, you must have received authorization from a ShotKam Representative to return it for diagnosing.
Step 2: Mail in your ShotKam
Please print out and complete our Return Authorization Form (click here). Then, mail us the following at your convenience:
- Your ShotKam tube only. Important: No bracket, case, or accessories - only the camera tube. If any additional accessories are included in the return, they will be shipped back to you, and shipping charges will apply. Please keep the orange cap on for lens protection and a piece of bubble wrap or newspaper around the camera tube will be enough protection.
- Printed and completed Return Authorization Form inside the package. Ensure your name is on the outside of the package, and ship it to our Return Center in Florida:
DG-UW
6590 East Rogers Circle
Boca Raton, Florida 33487
United States
+1 (855)-473-5227
Recommended post is your local postal service or another courier that is convenient for you (except DHL).
⚠️ Important International Shipping Instructions (Customs & Value Declarations)
To avoid U.S. import taxes and delays, please follow these requirements:
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Declared Value: Always declare the item as $15 USD in value.
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Description of Goods: Use “Broken camera part for warranty repair”. Do not use the word "ShotKam."
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Insurance: Do not insure the package.
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Batteries: Do not mention lithium-ion batteries. The built-in battery is below declaration thresholds.
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Courier: We recommend your local postal service or another convenient courier (except DHL).
This ensures your package will arrive smoothly.
Step 3: Track your package
After you have sent your ShotKam, you can track your package (optional). Once it arrives to our facility, please allow us 1 working day to process the deliveries. We will then email you a confirmation of receiving your ShotKam.
FAQ:
- Do you have other Return Center locations? No, we only have one Return Center, located in Florida, USA. We do not have any international centers, but accept packages from most countries.
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How long does the diagnosing process take? Due to a temporary supply delay, Gen 4 diagnosing will take 10–14 working days to complete. All Gen 3 and Gen 4 Mini diagnosing will be completed in 3–5 working days.
- Can I mail in my ShotKam for diagnosing without approval? No, if we have not emailed you return instructions, then your return will not be serviced.
- Why do the instructions say to ship "uninsured"? This is simply to minimize the return shipping cost. We find that FedEx and the local post are reliable; in the rare case a ShotKam is lost in transit and uninsured, our Shipping Manager will open a case with the courier. If the package is deemed as "lost," then we will proceed with the refund or repair that it was being sent in for.
