Instructions for Replacement Under Warranty - Advanced Shipment (NSR)

Step 1: Confirm you are eligible

Before mailing in your ShotKam, you must have received authorization from a ShotKam Representative to return it for replacement.


Step 2: Mailing in your ShotKam

Please print out and complete our Return Authorization Form (click here). Then, mail us the following at your convenience: 

  • Your ShotKam tube only. Important: No bracket, case, or accessories - only the camera tube. Please keep the orange cap on for lens protection and a piece of bubble wrap or newspaper around the camera tube will be enough protection.
  •  Printed and completed Return Authorization Form inside the package. Ensure your name is on the outside of the package, and ship it to our Return Center in Florida: 
RPLUW-AS
6590 East Rogers Circle
Boca Raton, Florida 33487
United States
+1 (855)-473-5227
Recommended post is your local postal service or another courier that is convenient for you (except DHL). 

⚠️ Important International Shipping Instructions (Customs & Value Declarations)

To avoid U.S. import taxes and delays, please follow these requirements:

  • Declared Value: Always declare the item as $15 USD in value. 

  • Description of Goods: Use “Broken camera part for warranty repair”. Do not use the word "ShotKam."

  • Insurance: Do not insure the package. 

  • Batteries: Do not mention lithium-ion batteries. The built-in battery is below declaration thresholds.

  • Courier: We recommend your local postal service or another convenient courier (except DHL).

This ensures your package will arrive smoothly. 

Step 3: Email us once shipped

Please email us at Support@ShotKam.com once you've shipped your ShotKam so that we can track it, then we will ship your advanced shipment of a new unit right away.

Step 4: Track your replacement

Once your replacement has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package (optional).

 
FAQ:

  • Do you have other Return Center locations? No, we only have one Return Center, located in Florida, USA. We do not have any international centers, but gladly accept packages from most countries.  

 

  • How long does the replacement process take? Once we can track your return shipment, we will ship your replacement of a brand new unit within 3-5 business days. 

 

  • Can I mail in my ShotKam for replacement without approval? No, if we have not email you return instructions, then your return will not be processed. 

  • Why do the instructions say to ship "uninsured"? This is simply to minimize the return shipping cost. We find that FedEx and the local post are reliable; in the rare case a ShotKam is lost in transit and uninsured, our Shipping Manager will open a case with the courier. If the package is deemed as "lost," then we will proceed with the refund or repair that it was being sent in for.