Instructions to Exchange ShotKam Purchase (Within 30 Days)
Step 1: Confirm you are eligible
Before mailing in your ShotKam, you must have received authorization from a ShotKam Representative to exchange it.
Step 2: Mail in your ShotKam
Please print out and complete our Return Authorization Form (click here). Then, mail us the following within 1 week of receiving authorization:
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Your ShotKam and all mounts included in your original order:
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Printed and completed Return Authorization Form inside the package. Ensure your name is on the outside of the package, and ship it to our Return Center in Florida:
ShotKam Exchange
6590 East Rogers Circle
Boca Raton, FL 33487
United States
+1 (855) 473-5227
Recommended post is your local postal service or another courier that is convenient for you (except DHL). Please ship uninsured; the lithium-ion battery does not need to be declared as a dangerous good since it is under the threshold for declaration.
Step 3: Track your package
After you have sent your ShotKam, you can track your package (optional). Once it arrives at our facility, please allow us 1 business day for processing. We will email you with your tracking number once your exchange is shipped.
FAQ:
- Can I exchange my ShotKam after 30 days of purchase? No, if you contact us outside of the 30 day window from the date that your ShotKam was delivered, then you are not eligible for an exchange.
- How long does the exchange process take? Once received, we will process your exchange within 24 hours of delivery to our facility. You will receive an email with your tracking number once your exchange is shipped.
- Why do the instructions say to ship "uninsured"? This is simply to minimize the return shipping cost. We find that FedEx and the local post are reliable; in the rare case a ShotKam is lost in transit and uninsured, our Shipping Manager will open a case with the courier. If the package is deemed as "lost," then we will proceed with the exchange that it was being sent in for.
