Instructions for Servicing Under Warranty

 

Step 1: Confirm you are eligible

Before mailing in your ShotKam, you must have received authorization from a ShotKam Representative to return it for servicing.

Note: your warranty status will be voided if any water damage is found (Warranty Policy here).

Step 2: Mailing in your ShotKam

Please print out and complete our Return Authorization Form (click here). Then, mail us the following at your convenience: 

 

  • Your ShotKam tube only. Important: No bracket, case, or accessories - only the camera tube. Please keep the orange cap on for lens protection and a piece of bubble wrap or newspaper around the camera tube will be enough protection.
  • Printed and completed Return Authorization Form inside the package. Ensure your name is on the outside of the package, and ship it to our Return Center in Florida: 
ShotKam RPLUW 
6590 East Rogers Circle
Boca Raton, FL 33487
United States
+1 (855)-473-5227  

 

Recommended post is USPS or another courier that is convenient for you (except DHL). 

⚠️ Important International Shipping Instructions (Customs & Value Declarations)

To avoid U.S. import taxes and delays, please follow these requirements:

  • Declared Value: Always declare the item as $15 USD in value. 
  • Description of Goods: Use “Broken camera part for warranty repair”. Do not use the word "ShotKam."
  • Insurance: Do not insure the package. 
  • Batteries: Do not mention lithium-ion batteries. The built-in battery is below declaration thresholds.
  • Courier: We recommend your local postal service or another convenient courier (except DHL).

This ensures your package will arrive smoothly. 


Step 3: Tracking your package

Be sure to keep a record of your tracking number and shipment details so that you can track your package. Once it arrives to our facility, please allow us 1 business day to process the deliveries. We will then email you a confirmation of receiving your ShotKam.

 
FAQ:

  • Do you have other Return Center locations? No, we only have one Return Center, located in Florida, USA. We do not have any international centers, but accept packages from most countries. 

 

  • How long does the repair process take? Due to a temporary supply delay, Gen 4 servicing will take 10–14 business days to complete. Gen 3 and Gen 4 Mini servicing will be completed in 3–5 business days.


  • Can I mail in my ShotKam without approval? No, if we have not emailed you return instructions, then your return will not be serviced.

  

  • Why do the instructions say to ship "uninsured"? This is simply to minimize the return shipping cost. We find that FedEx and the local post are reliable; in the rare case a ShotKam is lost in transit and uninsured, our Shipping Manager will open a case with the courier. If the package is deemed as "lost," then we will proceed with the refund or repair that it was being sent in for.