Instructions for ShotKam Diagnosing Under Warranty with a Prepaid USPS Label
Step 1: Confirm you are eligible
Before mailing in your ShotKam, you must have received authorization from a ShotKam Representative to return it for diagnosing.
Step 2: Mailing in your ShotKam
Please print out and complete our Return Authorization Form (click here). Then, mail us the following at your convenience:
- Your ShotKam tube only. Important: No bracket, case, or accessories - only the camera tube. Please keep the orange cap on for lens protection and a piece of bubble wrap or newspaper around the camera tube will be enough protection.
- Printed and completed Return Authorization Form inside the package.
- Print the provided pre-paid USPS shipping label and bring it to your nearest local post office. Package the camera and Return Authorization Form in a small flat rate box 📦
Step 3: Tracking your package
After you have sent your ShotKam (tube only), you can track your package (optional). Once it arrives to our facility, please allow us 1 business day to process the deliveries. We will then email you a confirmation of receiving your ShotKam.
FAQ:
- Do you have other Return Center locations? No, we only have one Return Center, located in Florida, USA. We do not have any international centers, but accept packages from most countries.
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How long does the diagnosing process take? Once we have received your ShotKam, our technicians will fully test your ShotKam and have a solution within 3-5 business days.
- Can I mail in my ShotKam without approval? No, if we have not emailed you return instructions, then your return will not be serviced.
- Why do the instructions say to ship "uninsured"? This is simply to minimize the return shipping cost. We find that FedEx and the local post are reliable; in the rare case a ShotKam is lost in transit and uninsured, our Shipping Manager will open a case with the courier. If the package is deemed as "lost," then we will proceed with the refund or repair that it was being sent in for.
