Instructions for Repair Center in Cyprus (Under Warranty)
Step 1: Confirm you are eligible
Before mailing in your ShotKam, you must have received authorization from a ShotKam Representative to return it for servicing.
Step 2: Mailing in your ShotKam
Please print out and complete our Return Authorization Form (click here). Then, mail us the following at your convenience:
- Your ShotKam tube only. Important: No bracket, case, or accessories - only the camera tube. Please keep the orange cap on for lens protection and a piece of bubble wrap or newspaper around the camera tube will be enough protection.
- Printed and completed Return Authorization Form inside the package. Ensure your name is on the outside of the package, and ship it to our Return Center in Cyprus:
ShotKam Repair Center EU
C/o Antonis Triaros
36, Christou Tsiarta str
Block D09
5283 Paralimni
Cyprus
TEL. 00357 99611342
Important Shipping Requirements:
- The declared (customs) value for your ShotKam is €29.
- Ship uninsured via your local post (Do NOT ship with DHL).
- The lithium-ion battery does not need to be declared as a dangerous good since it is under the threshold for declaration.
Step 3: Tracking your package
After you have sent your ShotKam, please email support@shotkam.com with your tracking number so we can monitor your shipment.
We will email you within 24 hours of receiving your package, then have a solution within 3-5 working days.
FAQ:
- Do you have other Return Center locations? Yes, our primary Return Center is located at our headquarters in Florida, USA. We gladly accept packages from most countries.
- How long does the repair process take? Once we have received your ShotKam, you will get an email confirmation from us. Our repair process takes 3-5 working days.
- Why do the instructions say to ship "uninsured"? This is simply to minimize the return shipping cost. We find that FedEx and the local post are reliable; in the rare case a ShotKam is lost in transit and uninsured, our Shipping Manager will open a case with the courier. If the package is deemed as "lost," then we will proceed with the refund or repair that it was being sent in for.
