Replacement ShotKam Under Warranty - Advanced Shipment with Prepaid Label
Step 1: Confirm you are eligible
Before mailing in your ShotKam, you must have received authorization from a ShotKam Representative to return it for replacement.
Step 2: Mailing in your ShotKam
Please print out and complete our Return Authorization Form (click here). Then, mail us the following at your convenience:
- Your ShotKam tube only. Important: No bracket, case, or accessories - only the camera tube. Please keep the orange cap on for lens protection and a piece of bubble wrap or newspaper around the camera tube will be enough protection.
- Printed and completed Return Authorization Form inside the package.
- Print the provided pre-paid shipping label and bring it to your nearest local post office. Package the camera (tube only) and Return Authorization Form in a USPS small flat rate box 📦
Step 3: Email us once shipped
Please email us at Support@ShotKam.com once you've shipped your ShotKam so that we can track it, then we will ship your advanced shipment of a new unit right away.
Step 4: Track your replacement
Once your replacement has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package (optional).
FAQ:
- Do you have other Return Center locations? No, we only have one Return Center, located in Florida, USA. We do not have any international centers, but gladly accept packages from most countries.
- How long does the replacement process take? Once your tracking status shows that the original unit is "in transit" we will ship your replacement of a brand new unit within 1 business day.
- Can I mail in my ShotKam for replacement without approval? No, if we have not emailed you return instructions, then your return will not be processed.
