Instructions to Return for Refund with Restocking Fee
Step 1: Confirm you are eligible
Before mailing in your ShotKam, you must have received authorization from a ShotKam Representative to return it for a refund.
Step 2: Mail in your ShotKam
Please print out and complete our Return Authorization Form (click here). Then, mail us the following within 1 week of receiving authorization:
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Your ShotKam and all accessories in the original case.
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Printed and completed Return Authorization Form inside the package. Ensure your name is on the outside of the package, and ship it to our Return Center in Florida:
ShotKam Refund
6590 East Rogers Circle
Boca Raton, FL 33487
United States
+1 (855) 473-5227
Recommended post is your local post or another courier that is convenient for you (except DHL). Please ship uninsured; the lithium-ion battery does not need to be declared as a dangerous good since it is under the threshold for declaration.
Step 3: Once your ShotKam arrives
Please allow us 1 business day to process the deliveries. We will then email you a confirmation of receiving your ShotKam and process your refund within 24 hours.
You will be refunded for the ShotKam Camera and charged a 15% restocking fee, which will automatically be deducted from your refund (related shipping charges are non-refundable).
FAQ:
- Why is there a 15% restocking fee? We have a 30-day money back guarantee that starts the day that your ShotKam was delivered to your shipping address. If you contact us outside of the 30-day window, then you will be required to pay a 15% restocking fee.
- How long does the refund process take? Once received, we will process your refund to the original payment method on the order within 48 hours of delivery to our facility. It can take up to 3-5 business days for the funds to appear back into your account.
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Can I have a prepaid label? No, if you are returning for a refund, then you are responsible for the return shipping cost. However, if there is any hardware issue within 30 days, then a prepaid label is available upon request to ship to us for a warranty repair or refund.
- Why do the instructions say to ship "uninsured"? This is simply to minimize the return shipping cost. We find that FedEx and the local post are reliable; in the rare case a ShotKam is lost in transit and uninsured, our Shipping Manager will open a case with the courier. If the package is deemed as "lost," then we will proceed with the refund or repair that it was being sent in for.
