Instructions to Return for Refund with a Prepaid Shipping Label (within 30 days)
Step 1: Confirm you are eligible
Before mailing in your ShotKam, you must have received authorization from a ShotKam Representative to return it for a refund.
Step 2: Mail in your ShotKam
Please print out and complete our Return Authorization Form (click here). Then, mail us the following within 1 week of receiving authorization:
- Your ShotKam and all accessories in the original case.
- Printed and completed Return Authorization Form inside the package.
- Print the provided pre-paid USPS shipping label and bring it to your nearest local post office. Package the camera and Return Authorization Form in a medium flat rate box 📦 or in the original box.
Step 3: Track your package
After you have sent your ShotKam, you can track your package (optional). Once it arrives to our facility, please allow us 1 business day to process the deliveries. We will then email you a confirmation of receiving your ShotKam and process your refund within 24 hours.
FAQ:
- Can I return for a full refund outside of 30 days? No, if you contact us outside of the 30 day window from the date that your ShotKam was delivered, then you will be required to pay a 10% restocking fee.
Note: Orders outside of 60 days are not eligible for a refund, no exceptions.
- How long does the refund process take? Once received, we will process your refund to the original payment method on the order within 48 hours of delivery to our facility. It can take up to 3-5 business days for the funds to appear back into your account.
