Instructions for Replacement Under Warranty
Step 1: Confirm you are eligible
Before mailing in your ShotKam, you must have received authorization from a ShotKam Representative to return it for replacement.
Note: your warranty status will be voided if any water damage is found (Warranty Policy here).
Step 2: Mailing in your ShotKam
Please print out and complete our Return Authorization Form (click here). Then, mail us the following at your convenience:
- Your ShotKam tube only. Important: No bracket, case, or accessories - only the camera tube. Please keep the orange cap on for lens protection and a piece of bubble wrap or newspaper around the camera tube will be enough protection.
- Printed and completed Return Authorization Form inside the package. Ensure your name is on the outside of the package, and ship it to our Return Center in Florida:
ShotKam RPLUW
6590 East Rogers Circle
Boca Raton, Florida 33487
United States
+1 (855)-473-5227
Recommended post is USPS or another courier that is convenient for you (except DHL). Please ship uninsured; the lithium-ion battery does not need to be declared as a dangerous good since it is under the threshold for declaration.
Step 3: Tracking your package
FAQ:
- Do you have other Return Center locations? No, we only have one Return Center, located in Florida, USA. We do not have any international centers, but gladly accept packages from most countries.
- How long does the replacement process take? Once received, we will replace your ShotKam with a brand new unit within 3-5 business days.
- Can I mail in my ShotKam for replacement without approval? No, if we have not emailed you return instructions, then the unauthorized return will not be processed.
- Why do the instructions say to ship "uninsured"? This is simply to minimize the return shipping cost. We find that FedEx and the local post are reliable; in the rare case a ShotKam is lost in transit and uninsured, our Shipping Manager will open a case with the courier. If the package is deemed as "lost," then we will proceed with the refund or repair that it was being sent in for.
