Windows PC: Update Firmware for ShotKam Gen 4
We ask that you upgrade your Gen 4 to the firmware version below as soon as possible to ensure you have the latest bug fixes and feature upgrades.
Instructions:
1. Download the latest firmware. Click the three dots icon in the top right corner of both files, then Download.
2. Open File Explorer, right click on one file, select Copy, then Paste it onto the desktop, which is your computer's background. Repeat with the second file.
3. Plug ShotKam into your computer using the provided USB cable.
4. Select both firmware files from your desktop and drag them onto the ShotKam. Wait for both files to load completely. If dragging isn't possible, right click on one file, select Copy, then Paste it into the ShotKam drive. Repeat with the second file.
5. Safely eject the ShotKam from your computer.
6. Turn ShotKam on with one click. Observe LED sequence: flashing yellow, solid green, OFF. Turn ShotKam on again: flashing yellow, solid green, OFF.
7. To confirm the firmware update is complete, turn the ShotKam on with one final click and you should see one solid green LED light. Your firmware update is now complete.
Frequent Questions
1. What's new in this firmware?
The update fixes a bug that occasionally caused videos from older folders to not appear within the app. Additionally, it unlocks a pathway for forthcoming feature upgrades within the mobile app, empowering users to monitor battery life and available memory capacity at their fingertips.
2. What does the update do?
The update re-syncs the WiFi microcontroller and video processor, ensuring smoother performance and seamless video playback. You are encouraged to update your ShotKam using the steps above if you received an email from us.
3. Did this bug affect recent videos?
No, it only affected videos from folders older than 30 days.
4. Why is my computer's security system blocking the firmware download?
If your security system prohibits downloading files in .bin format, an alternative option is available. You may download the .zip folder provided here. This singular folder serves as a workaround to bypass security measures. Simply download the folder, then double-click to open. Inside, you will find both .bin files (MCU and AmbaSys) that can be copied and pasted onto your ShotKam external drive.
5. Why is my ShotKam flashing red, blue, green, and yellow?
If you are seeing this sequence, please turn your ShotKam OFF, then back ON. If the alternating LED lights do not resolve within 10 seconds, then send us a message on our Contact Us page.
6. How do I confirm my firmware was updated?
To check that your firmware was installed correctly, click here for step-by-step instructions. Important: Only videos taken after this update will have the new firmware version. The correct firmware version for future videos is: MCU 0x0319 SoC 0x031e
