Troubleshooting

TROUBLESHOOTING

 

HARD RESET:

A hard reset should be done if the ShotKam will no turn ON/OFF, or there is no red LED when charging.

    Steps to complete a hard reset (this will NOT erase any of your videos):

    1. Unscrew the rear cap.
    2. Straighten out one end of a paper clip.
    3. Carefully insert the paper clip into the small hole between the SD card slot and one of the LED lights.
    4. Gently push the reset button. You will feel resistance, but don’t press too hard.
    5. Turn the ShotKam ON with a push of the power button.
    6. Screw the rear cap back on by twisting to the right. Ensure it is firmly in place, but not over-tightened.

     

    4 BLINKING LED LIGHTS:

    First try replacing your microSD card with a brand new one. Any new microSD card will work as long as there is no other software on it.

    If the new SD card does not clear up the flashing LEDs, please contact us at: support@shotkam.com

     

    GREEN + BLUE LED LIGHTS:

    Your ShotKam's memory card is full. Delete shots, then empty the Trash Bin on your computer while the ShotKam is plugged in.

     

    BATTERY NOT LASTING:

    This could be due to extreme temperatures. Please perform this battery test at home:

    1. Let the ShotKam charge via USB cable to computer for 2 hours
    2. Unplug the ShotKam and put it into Wi-Fi Mode 
    3. Time how long it lasts before it turns OFF. The standard battery life is 55 - 60 minutes in Wi-Fi mode. Contact support@shotkam.com with any questions.

     

    RETICLE ALIGNMENT DID NOT SAVED:

    In order to save your reticle alignment, you must hit the "Save" button or orange back arrow in the ShotKamPro app.

     

    MISSED RECORDINGS:

    In order for a shot to be saved, it must be taken within 20 seconds of closing the action. If the ShotKam goes into sleep mode (slow flashing green LED), then it will not record a video until it is solid green. The blue LED will only come on AFTER the recoil.

     

    SEEING THE SHOT PATTERN:

    The ShotKam videos can be slowed down to see the shot pattern, but you will not be able to see it well against a tree background. This is not a big concern, however, as seeing the pattern is typically not very informative. The best way to study the ShotKam videos is by studying the 10 – 15 pictures before the shot was taken. The ShotKam takes 100 pictures per second, but studying the 15 seconds before the shot is where you will be able to see why you missed (or broke) it.

     

    WHY ARE MY VIDEOS SLANTED?

    Check that the ShotKam is mounted directly under your barrel with the rubber pads of the bracket fitting into the grooves of the ShotKam tube. If they are, then the slant is due to the gun being canted (a tilted mount).

     

     

     

     

     

     

     

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